Al Rais Building, Shop Number 04
Al Souq Al kabeer Bur Dubai, U.A.E
Contact: +971-04-3273272
Email: sales@alfajrcomputer.com


Mon-Sat : 10AM – 10PM




Delivery charges for orders from the Online Shop?

We provide free shipping to all parts of the UAE. otherwise, you only pay for return shipping For more details on shipping and delivery, read our Shipping Policy.


What should I do if I receive a damaged or wrong product?

While we make sure that all products sent to you are without defect, however, if you do receive a damaged or defective product, you are entitled to exchange, no questions asked. Just send the product back to us within 7 working days to our address, and get an exchange or refund immediately.


How can I return an item?

To get an exchange or refund, simply notify us by calling our contact number +971507149107 or emailing us directly to sales@alfafrcomuter.com to notify us of the return.

While we do not ask you why you are returning a product, you’ll need to provide us with evidence of purchase such as invoice, transaction ID, and payment mode for us to process the exchange or refund.

The product should be shipped back to us in “as sold condition” in their original box, warranty card, manuals (if any) and accessories. Any product returned with missing components above will not be considered for return or exchange.

If your product is defective or damaged, then specify the defect or damage in a separate sheet of paper. Under no circumstance should you mark or write on the product.

Your returned product will first be checked for the cause of defect or damage then replaced with the same product, no questions asked.

If the same product is not available, you will be offered an exchange, or refunded.

We only offer refund for exchanged or returned items if they are shipped back to us within 7 working days.

Changing or Cancelling Your Order

If you wish to cancel or exchange your order, please call us to 0507149107 with your order ID and reason for cancellation. Please note that cancellation should be requested within 12 hours after placing an order or before it gets handed to the shipper.

Occasionally, orders or parts of an order are cancelled by our system for various reasons such as below:

  • Item(s) not available
  • Difficulty in processing your payment information
  • Cannot ship to address provided
  • Duplicate order was placed
  • Cancelled due to customer’s request
  • Damaged or faulty items
  • Incomplete shipping details provided (address/mobile number)
How long will delivery take?

Normally it takes 3 to 5 working days. if any delay from our side we will inform you accordingly